Privacy Policy

KISSENAA™ is owned and operated by Shenzhen Mansheng Network Technology Co., Ltd. | Legal Representative: Yang Chao | Customer Support Email: service@kissenaa.com
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen

Privacy Policy

Purpose of This Policy

Shenzhen Mansheng Network Technology Co., Ltd., operating the KISSENAA™ website, recognizes the importance of handling personal information responsibly.

This Privacy Policy describes:

what information may be collected;
why it may be collected;
how it may be used;
circumstances in which it may be shared;
how it may be protected;
and what requests an individual may submit concerning their information.

Information You Provide to Us

Depending on how you interact with KISSENAA™, information voluntarily supplied may include:

name;
email address;
telephone number;
delivery details;
product selection information;
order reference information;
customer support correspondence;
return request information;
delivery enquiry information;
and photographs or videos voluntarily supplied when necessary to review an after-sales concern.

We ask customers not to send information that is unrelated to the service request.

Information Generated Through Website Use

Some technical information may be generated automatically when a visitor interacts with the website.

Examples may include:

IP address;
device type;
browser type;
operating system;
website interaction information;
pages visited;
approximate region derived from technical signals;
referring pages;
session information;
cookie identifiers;
and diagnostic information.

This information may help us maintain website security, identify technical problems, understand site performance, and improve usability.

Why We Use Information

Information may be used where reasonably necessary to:

manage customer orders;
coordinate fulfillment;
arrange shipment;
provide order tracking;
communicate service information;
answer product questions;
investigate delivery concerns;
manage returns;
review refund requests;
address defective or incorrect products;
operate customer support;
maintain website security;
prevent misuse;
troubleshoot technical problems;
keep business records;
improve website functionality;
and comply with applicable legal obligations.

Fulfillment and Logistics Providers

Certain order information may need to be shared with fulfillment facilities, warehouses, and delivery providers so that goods can be prepared and delivered.

We seek to limit such sharing to information reasonably necessary for the relevant operational function.

Other Service Providers

We may use service providers that assist with:

website hosting;
store infrastructure;
customer support systems;
analytics;
security;
fraud prevention;
data storage;
logistics;
professional services;
or other operational functions.

Service providers are expected to handle information according to their contractual and legal responsibilities.

Cookies

KISSENAA™ may use cookies or similar technologies for legitimate website functions.

These technologies may help:

remember website preferences;
maintain sessions;
support security;
measure performance;
identify technical errors;
understand navigation;
and improve website functionality.

Browser settings may allow users to restrict or delete cookies.

Some website functions may not operate normally if essential technologies are disabled.

Analytics and Website Improvement

Aggregated or technical usage information may be used to understand:

which pages are frequently visited;
how visitors navigate;
where website errors occur;
and how performance can be improved.

Where practical, we seek to use data in a manner proportionate to the operational purpose.

Customer Support Records

Correspondence with customer service may be retained so that we can:

understand the enquiry;
respond to follow-up questions;
investigate an order;
maintain a record of the resolution;
and improve service procedures.

After-sales matters are normally reviewed within 3 business days after sufficient information is received.

Returns and Refund Information

Information associated with return requests may include order details, return reasons, photographs, product condition information, and related communications.

Eligible products may be returned within 30 calendar days after delivery.

Approved refunds normally complete within 7–10 business days.

These time periods are included here to maintain consistency with our operational policies.

Information Security

We use reasonable technical and organizational safeguards intended to reduce risks including:

unauthorized access;
inappropriate disclosure;
accidental loss;
unauthorized alteration;
and misuse.

No internet system can be guaranteed to be completely secure.

Visitors should also use reasonable precautions when accessing online services.

Information Retention

We retain information for no longer than reasonably necessary for legitimate operational or legal purposes.

Relevant purposes may include:

completing an order;
resolving customer support matters;
maintaining necessary business records;
handling disputes;
preventing misuse;
and meeting applicable legal obligations.

Retention periods may vary according to the type of information.

International Operations

Our website infrastructure, service providers, logistics providers, or other operational partners may be located in different jurisdictions.

As a result, information may be processed outside the visitor's country of residence.

Where applicable law requires safeguards for international processing, reasonable measures will be used to address those requirements.

Privacy Requests

Depending on applicable law, individuals may have rights to request actions such as:

access to personal information;
correction of inaccurate information;
deletion in qualifying circumstances;
restriction of certain processing;
or information concerning how data is used.

Legal rights vary by location and may be subject to exceptions.

Requests may be submitted to:

service@kissenaa.com

We may request reasonable verification before processing a privacy request where necessary to protect information from unauthorized disclosure.

Children

KISSENAA™ is designed as a general retail website and is not specifically directed toward children who cannot lawfully provide the relevant consent.

If we become aware that information has been collected in circumstances that do not comply with applicable age-related requirements, reasonable steps may be taken to address the issue.