About Us

KISSENAA™ is owned and operated by Shenzhen Mansheng Network Technology Co., Ltd. | Legal Representative: Yang Chao | Customer Support Email: service@kissenaa.com
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen

About KISSENAA™

KISSENAA™ is an online retail brand operated by Shenzhen Mansheng Network Technology Co., Ltd.

Our store is designed around a simple principle: customers should be able to understand what they are ordering, who operates the website, how an order is fulfilled, what delivery expectations apply, and where to request assistance if something does not go as planned.

We aim to present products through clear descriptions, practical product information, understandable imagery, and accessible customer policies rather than relying on unclear claims or incomplete information.

Our Business Identity

For transparency, the business responsible for operating this website is:

Brand: KISSENAA™
Legal Company Name: Shenzhen Mansheng Network Technology Co., Ltd.
Legal Representative: Yang Chao
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen
Customer Support Email: service@kissenaa.com

Shenzhen Mansheng Network Technology Co., Ltd., doing business as KISSENAA™, operates this website and manages the customer-facing retail services described throughout our store policies.

What We Aim to Provide

Our store may offer household, lifestyle, furnishing, organization, decorative, or other general consumer products according to the collections displayed on the website.

Each product page is intended to provide information that helps customers make an informed decision.

Depending on the product, this may include:

• product dimensions;

• materials;

• finishes;

• colors;

• intended function;

• installation or assembly guidance;

• care recommendations;

• included components;

• compatibility information;

• and other relevant specifications.

Customers are encouraged to review product descriptions, measurements, photographs, and available product options before submitting an order.

Product Presentation

We make reasonable efforts to ensure that product photography and descriptions represent the products offered through KISSENAA™.

Small differences may occasionally occur because of lighting conditions, screen settings, natural material variations, manufacturing tolerances, or routine production updates.

Such minor variations do not normally change the essential purpose or identity of a product.

If a delivered item is materially different from the product ordered or materially inconsistent with the product description, customers may contact our support team for review.

How We Handle Orders

Standard orders are generally prepared for dispatch within 1–3 business days.

After an order has been dispatched, estimated transportation normally takes 3–7 business days.

These periods are separate:

Order preparation: generally 1–3 business days
Transportation after dispatch: normally 3–7 business days

Actual delivery may occasionally be affected by carrier operations, holidays, regional delivery conditions, weather, address issues, or other circumstances outside normal operational control.

Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers should contact our support team before sending an item back.

The legal business address listed on this website is not automatically the merchandise return location.

An approved return request will receive the appropriate return instructions and return destination.

Refund Completion

After a refund has been approved, it is normally completed within 7–10 business days.

Where applicable, the refund will be returned through the same order settlement route originally associated with the order.

External processing systems may affect the exact date on which the amount becomes visible.

Customer Support

After-sales enquiries are normally reviewed within 3 business days after we receive sufficient information to understand the request.

For assistance, customers may contact:

Email: service@kissenaa.com

When contacting us about an existing order, please include the order number and a concise description of the issue.

For damaged, defective, or incorrect items, photographs or video may be requested when reasonably necessary to evaluate the concern.

Transparency Across Our Website

We aim to maintain consistent information throughout KISSENAA™.

This includes:

• legal company identity;

• business address;

• support email;

• delivery expectations;

• return period;

• refund timeline;

• and customer service procedures.

We periodically review these pages to reduce contradictions or outdated information.

If a customer notices an apparent inconsistency, we encourage them to contact us so that the information can be reviewed.

Our Customer-Facing Commitment

A customer visiting KISSENAA™ should be able to identify:

• who operates the website;

• how to reach the business;

• what product is being offered;

• how fulfillment works;

• how long normal delivery takes;

• how returns are requested;

• how approved refunds are completed;

• and what to do when an order does not arrive as expected.

We believe these elements are an essential part of responsible online retail.