Terms Of Use

KISSENAA™ is owned and operated by Shenzhen Mansheng Network Technology Co., Ltd. | Legal Representative: Yang Chao | Customer Support Email: service@kissenaa.com
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen

Terms of Use

Website Access

These Terms of Use apply to access and use of the KISSENAA™ website.

They primarily concern the website itself, including:

website content;
navigation;
images;
product pages;
written materials;
store features;
and interactive functions.

Operational order conditions are addressed separately in our Terms of Service and other policies.

Website Operator

The website is operated by:

Shenzhen Mansheng Network Technology Co., Ltd.

The brand used for the website is:

KISSENAA™

Acceptable Website Use

Visitors may use the website for ordinary lawful activities such as:

browsing products;
comparing product information;
reading store policies;
submitting legitimate orders;
contacting customer service;
checking available order information;
and interacting with normal retail functions.

Unauthorized Activities

Visitors must not knowingly:

attempt unauthorized access to website systems;
introduce malware or harmful code;
interfere with website security;
intentionally overload infrastructure;
impersonate another person;
falsify order information;
manipulate website functionality;
use deceptive automation;
or use the website to facilitate unlawful conduct.

Content Ownership

Unless otherwise indicated, original website materials associated with KISSENAA™, including text, graphical presentation, layouts, brand materials, photographs owned by us, and original store content, are owned by or lawfully used by Shenzhen Mansheng Network Technology Co., Ltd.

Visitors may view website materials for normal personal use.

Unauthorized reproduction, republication, or commercial exploitation may be restricted where permitted by applicable law.

KISSENAA™ Brand Materials

The appearance of the KISSENAA™ name or logo does not give a third party authority to represent the company.

Third parties may not falsely suggest:

partnership;
sponsorship;
authorization;
endorsement;
or affiliation.

Accuracy of Content

We aim to keep material information reasonably accurate and current.

This includes:

product descriptions;
business information;
contact details;
delivery guidance;
return terms;
and customer support procedures.

If an inaccurate or outdated statement is identified, it may be corrected.

No False Interactive Elements

Website functions are intended to operate in the manner reasonably indicated by their design.

We do not intend to use fake system alerts, false error messages, deceptive buttons, or other interface elements designed to trick visitors into unintended actions.

External Links

The website may contain links to external services for legitimate operational purposes.

External websites are controlled by their respective operators.

Visitors should review the relevant information when leaving KISSENAA™ and interacting directly with a separate service.

Security

We may use reasonable security tools to protect:

website availability;
customer information;
website functionality;
and store infrastructure.

Attempts to bypass or interfere with those safeguards may result in restricted access.

Automated Access

Automated tools must not be used in a manner that:

disrupts the website;
creates unreasonable server load;
extracts protected content at abusive scale;
or circumvents technical safeguards.

User Communications

Visitors who contact KISSENAA™ should provide reasonably accurate information relevant to their enquiry.

Customers should not knowingly submit:

fabricated evidence;
manipulated documents;
malicious attachments;
or information belonging to another person without appropriate authority.

Legitimate complaints will be reviewed according to the applicable store policies.

Store Operation Standards

For consistency across KISSENAA™, the principal operational time periods are:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days
Return Window: 30 calendar days after delivery
Refund Completion After Approval: normally 7–10 business days
After-Sales Review: normally within 3 business days after sufficient information is received

These periods should remain consistent wherever the same information appears on the website.

Customer Assistance

If a visitor experiences a technical issue that prevents reasonable access to important product or policy information, the issue may be reported to:

service@kissenaa.com

Website Maintenance

We may modify or temporarily suspend portions of the website for:

maintenance;
security;
infrastructure upgrades;
error correction;
or operational improvements.

Reasonable efforts will be made to restore normal operation after temporary interruptions.

Changes to Website Content

Products, images, product descriptions, navigation, layouts, and informational pages may be updated over time.

Changes will not intentionally be used to conceal material terms that applied to an already submitted order.

Policy Updates

These Terms of Use may be revised when operational practices, website functionality, or legal requirements change.

The current version will be made available through the website.

Relationship With Other Policies

These Terms of Use should be read together with the current:

About Us;
Contact Us;
FAQ;
Privacy Policy;
Return & Refund Policy;
Shipping Policy;
and Terms of Service.

Where several pages describe the same operational rule, we aim to keep that information consistent.

Severability

If a particular provision is determined to be invalid or unenforceable under applicable law, the remaining provisions may continue to apply to the extent permitted.