Contact Us

KISSENAA™ is owned and operated by Shenzhen Mansheng Network Technology Co., Ltd. | Legal Representative: Yang Chao | Customer Support Email: service@kissenaa.com
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen

Contact KISSENAA™

Our customer support team is available to assist with product information, order questions, shipment status, delivery concerns, returns, damaged products, incorrect products, refund enquiries, and other store-related matters.

Business Information

Brand: KISSENAA™
Legal Company Name: Shenzhen Mansheng Network Technology Co., Ltd.
Legal Representative: Yang Chao
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen

Customer Support Details

Email: service@kissenaa.com
Telephone: +86 18645782111
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)

Messages received outside service hours may be reviewed during the next available customer service period.

Response Standard

After-sales enquiries are normally reviewed within 3 business days once we have received enough information to understand and investigate the request.

Some questions can be resolved immediately.

More complex situations may require:

warehouse confirmation;
delivery record review;
carrier investigation;
product inspection information;
or additional details from the customer.

When additional information is required, we may contact the customer before completing the review.

Contacting Us About an Existing Order

For faster identification of an order, please provide:

the order number;
the name associated with the order;
the email address associated with the order;
the product concerned;
and a short explanation of the request.

Where a product issue is involved, photographs or a short video may help us understand the matter.

Please do not provide unnecessary confidential information.

Delivery Questions

Standard order preparation generally takes 1–3 business days.

After dispatch, estimated transportation normally takes 3–7 business days.

If tracking does not update for an unusual period or a parcel appears delayed, contact us at:

service@kissenaa.com

Please include the order number and tracking information where available.

Our team will review the available records and may communicate with the relevant fulfillment or transportation provider when necessary.

Package Marked Delivered but Not Received

If delivery records indicate that a parcel has been delivered but you cannot locate it, please first check:

the immediate delivery area;
household members;
building reception or management;
safe delivery locations;
and carrier delivery notes.

If the parcel still cannot be found, contact us.

A delivery status alone does not automatically prevent us from reviewing a legitimate delivery concern.

Return Assistance

Eligible products may be returned within 30 calendar days after delivery.

A return should be requested before the item is shipped back.

Please contact:

service@kissenaa.com

Our team will review the request and provide instructions if the return is approved.

Important Return Address Notice

The business address published on this website identifies the company operating KISSENAA™.

It is not automatically the warehouse used for merchandise returns.

Products may be fulfilled or returned through different operational facilities depending on product type, inventory location, and delivery region.

Please do not send merchandise to the legal business address unless customer service has specifically instructed you to do so.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, or materially different from its listed description, contact us promptly.

Please provide:

your order number;
a description of the issue;
clear photographs;
packaging photographs where relevant;
and video where it would reasonably assist the review.

Once the issue is confirmed, we will provide an appropriate solution.

Depending on the circumstances, this may include a replacement, refund, return arrangement, or another reasonable remedy.

A customer will not be expected to bear additional return transportation costs caused by a confirmed fulfillment error or confirmed defective item.

Refund Enquiries

Once a refund has been approved, completion normally takes 7–10 business days.

If more than 10 business days have passed after confirmation of approval and the refund has not appeared, contact customer service with the relevant order number.