Shipping Policy

KISSENAA™ is owned and operated by Shenzhen Mansheng Network Technology Co., Ltd. | Legal Representative: Yang Chao | Customer Support Email: service@kissenaa.com
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen

Shipping Policy

Understanding Our Shipping Timeline

KISSENAA™ separates the fulfillment process into two stages:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days

These periods should not be combined or confused.

Order Preparation

Standard orders are generally prepared for dispatch within 1–3 business days.

Preparation may include:

  • order verification;

  • inventory allocation;

  • warehouse assignment;

  • product preparation;

  • packaging;

  • labeling;

  • and transfer for dispatch.

When Preparation May Take Longer

Occasional delays may occur when:

  • address information is incomplete;

  • inventory is being transferred;

  • public holidays affect warehouse operations;

  • unusual order volumes occur;

  • or operational disruption affects fulfillment.

If customer action is required to resolve a material issue, we may contact the email address associated with the order.

Transportation Estimate

Once an order has been dispatched, transportation normally takes 3–7 business days.

This period is an estimate based on ordinary transportation conditions.

It is not an absolute delivery guarantee.

Circumstances That Can Affect Transportation

Delivery may occasionally be affected by:

  • severe weather;

  • carrier congestion;

  • regional service interruptions;

  • public holidays;

  • transportation network delays;

  • customs procedures where applicable;

  • remote delivery areas;

  • incomplete address information;

  • or other circumstances outside normal operational control.

Shipping Charges

Where a shipping charge applies, it will be calculated and displayed before the order is finalized.

The applicable amount may depend on:

  • destination;

  • parcel size;

  • parcel weight;

  • available service;

  • and other logistics factors.

KISSENAA™ does not intend to hide mandatory shipping charges after an order has already been finalized.

Fulfillment Origin

Orders may be fulfilled from our own facilities or from partner fulfillment facilities.

The selected location can depend on:

  • inventory availability;

  • customer destination;

  • product type;

  • warehouse capacity;

  • and transportation efficiency.

The legal business address displayed on this website identifies the company responsible for operating KISSENAA™.

It should not be interpreted as a representation that every parcel is dispatched from that address.

Tracking

Where tracked delivery is available, tracking information will be provided after dispatch.

The first tracking update may not appear immediately.

Some carriers require additional time to scan the parcel into their network.

Tracking Does Not Update

If tracking remains unchanged for an unusually long period, contact:

service@kissenaa.com

Please provide:

  • order number;

  • tracking number where available;

  • and a short description of the concern.

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

Delayed Parcels

When a parcel is delayed beyond the expected transportation period, we may review:

  • carrier tracking;

  • fulfillment records;

  • carrier service notices;

  • and other relevant delivery information.

Where appropriate, we may contact the relevant logistics provider.

Potentially Lost Parcels

If available information reasonably indicates that a parcel may have been lost, an appropriate solution will be determined after review.

Depending on the circumstances, this may include:

  • replacement;

  • refund;

  • additional carrier investigation;

  • or another reasonable resolution.

We do not treat carrier handover as automatically ending our responsibility to review a legitimate delivery concern.

Delivered Status Disputes

If tracking shows a parcel as delivered but the customer cannot locate it, the customer should first check:

  • surrounding delivery areas;

  • reception;

  • household members;

  • neighbors where appropriate;

  • parcel lockers;

  • and any carrier delivery notes.

If the parcel cannot be found after reasonable checking, contact customer service.

A delivered tracking event does not automatically prevent review of a legitimate complaint.

Incorrect Address Information

Customers are responsible for providing a reasonably complete and accurate delivery address.

If an error is discovered, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch.

Address changes may not be possible once the order has entered the carrier network.

Multiple Shipments

Products in the same order may occasionally be dispatched separately.

This can occur because of:

  • different warehouse locations;

  • inventory allocation;

  • parcel size;

  • or operational requirements.

Separate parcels may arrive on different dates.

Return Shipments

Eligible products may be returned within 30 calendar days after delivery.

Customers must request return instructions before shipping a return.

Do not assume that the public business address is the merchandise return warehouse.

Refunds Related to Shipping Issues

Where a shipping issue results in an approved refund, completion normally takes 7–10 business days after approval.

Shipping Support

For shipment enquiries, contact:

service@kissenaa.com