Terms Of Service

KISSENAA™ is owned and operated by Shenzhen Mansheng Network Technology Co., Ltd. | Legal Representative: Yang Chao | Customer Support Email: service@kissenaa.com
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen

Terms of Service

Application of These Terms

These Terms of Service describe the operational terms that apply when customers use KISSENAA™ to browse products, submit orders, receive fulfillment services, request delivery assistance, or use our return and after-sales procedures.

The website is operated by Shenzhen Mansheng Network Technology Co., Ltd.

Accurate Store Information

We aim to provide information that allows customers to understand the principal characteristics of products before ordering.

Where applicable, product pages may describe:

size;
material;
intended function;
color;
finish;
quantity;
configuration;
care instructions;
and included components.

Customers should review the available information before submitting an order.

Product Images

Images are intended to provide a useful representation of the product.

Some variation may occur because of:

lighting;
photography conditions;
display calibration;
production updates;
manufacturing tolerances;
or material characteristics.

We do not intend images to deliberately misrepresent the product offered.

Customer Information

Customers should provide accurate information reasonably necessary for order fulfillment.

Incomplete or incorrect address information may cause delays.

If clarification is required before dispatch, we may contact the customer.

Standard Fulfillment Timing

Standard preparation generally takes 1–3 business days.

After dispatch, estimated transportation normally takes 3–7 business days.

These periods may be affected by circumstances described in the Shipping Policy.

Availability

Products displayed on the website are subject to inventory availability.

If an unexpected inventory issue materially affects an order, we will take reasonable steps to inform the customer and provide an appropriate resolution.

We do not intentionally advertise unavailable products as readily available.

Order Modification

A customer who needs to change an order should contact customer support as quickly as possible.

Changes may be possible before warehouse preparation has progressed too far.

Once dispatch procedures have advanced, modification may no longer be technically possible.

Cancellation

Cancellation requests should be submitted before dispatch.

We will make reasonable efforts to stop the order where possible.

KISSENAA™ does not intentionally create unnecessary obstacles designed solely to prevent a legitimate cancellation request.

Customer Support

After-sales requests are normally reviewed within 3 business days once sufficient information has been received.

Support may request reasonable documentation where necessary to investigate a concern.

Return Period

Eligible products may be returned within 30 calendar days after delivery.

Return requests must follow the procedure stated in the Return & Refund Policy.

Return Destination

The legal company address is not automatically the merchandise return destination.

Customers should receive return instructions before sending a product.

Refund Completion

Approved refunds normally complete within 7–10 business days.

Incorrect Products

If the delivered product is not the product ordered, contact customer support.

After confirmation of the fulfillment error, we will provide an appropriate solution.

Damaged or Defective Products

Customers should contact us when a product arrives materially damaged or has a confirmed defect.

Reasonable evidence may be requested to understand the issue.

Confirmed fulfillment problems will be handled according to our Return & Refund Policy.

Product Care and Use

Customers should use products according to:

their intended function;
available instructions;
reasonable safety precautions;
and ordinary product care requirements.

Damage caused by misuse, unauthorized modification, extreme conditions, improper installation, or use outside the product's reasonable intended purpose may not constitute a product defect.

Website Errors

Although we work to maintain accurate information, occasional technical or typographical errors may occur.

When an error is identified, we may correct:

product information;
stock information;
shipping details;
policy wording;
or other website content.

If an error materially affects an existing order, we will attempt to provide an appropriate resolution rather than conceal the issue.

Fraud and Abuse Prevention

We may investigate activity that reasonably appears to involve:

unauthorized account use;
fraudulent returns;
deliberately false claims;
manipulation of store systems;
malicious activity;
or other unlawful conduct.

These protections are not intended to interfere with legitimate customer complaints.

Service Availability

Website availability may occasionally be interrupted by:

maintenance;
infrastructure problems;
security updates;
technical faults;
or circumstances outside reasonable control.

We may temporarily limit access where reasonably required for security or maintenance.

Third-Party Services

Certain functions may rely on external service providers such as:

website infrastructure;
fulfillment;
logistics;
analytics;
or customer support tools.

Use of such providers does not remove our responsibility to present customers with clear store policies.

Consumer Rights

Nothing in these Terms is intended to exclude mandatory consumer rights that cannot lawfully be excluded.

Where applicable mandatory law provides protections beyond these Terms, the relevant legal requirements remain applicable.

Policy Consistency

Our key operating periods are:

Order preparation: 1–3 business days
Transportation: 3–7 business days after dispatch
Return period: 30 calendar days after delivery
Approved refund completion: 7–10 business days
After-sales review: normally within 3 business days after sufficient information is received