KISSENAA™ is owned and operated by Shenzhen Mansheng Network Technology Co., Ltd. | Legal Representative: Yang Chao | Customer Support Email: service@kissenaa.com
Business Address: Unit 21B, Haoxuan Pavilion, Shengang Haoyuan, No. 2078 Bao'an South Road, Guimuyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen
Return & Refund Policy
A Clear 30-Day Return Process
KISSENAA™ provides a 30-calendar-day return period for eligible products.
The return period begins on the date the product is delivered.
We encourage customers to inspect an order shortly after arrival so that any concern can be reported promptly.
Standard Return Eligibility
For an ordinary preference-based return, a product should generally be:
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unused beyond reasonable inspection;
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clean;
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materially unaltered;
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complete;
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free from damage caused after delivery;
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and accompanied by original packaging and included components where reasonably possible.
The purpose of these conditions is to allow us to confirm the identity and condition of the returned item.
Reasonable Product Inspection
Opening packaging solely to inspect a product does not automatically make it ineligible for return.
However, extensive use, modification, contamination, deliberate damage, or removal of essential components may affect eligibility for a preference-based return.
How to Start a Return
Before shipping an item, email:
Please provide:
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your order number;
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the product concerned;
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the reason for the return;
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the condition of the product;
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and photographs where they are relevant to the request.
Our after-sales team normally reviews requests within 3 business days once sufficient information is received.
Return Approval
Please wait for instructions before sending merchandise.
An approved return will include the appropriate return destination or other instructions required to complete the process.
Sending a parcel without authorization may result in the item being delivered to a facility that cannot process the return.
Return Destination
The public business address of Shenzhen Mansheng Network Technology Co., Ltd. is provided so customers can identify the website operator.
It should not automatically be used as the merchandise return address.
KISSENAA™ may use different fulfillment and return facilities depending on product type, inventory allocation, and delivery destination.
Once the return is approved, customer support will provide the appropriate return warehouse details.
Preference-Based Returns
A preference-based return may include circumstances such as:
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changing your mind;
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choosing the wrong option;
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deciding the product is no longer needed;
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or returning a correctly supplied product that matches its description.
For this type of return, the customer is generally responsible for reasonable return transportation costs.
Where available, using a trackable return service is recommended.
Damaged Products
If a product arrives materially damaged, please contact customer service.
Provide photographs of:
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the product;
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the damaged area;
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and outer packaging where relevant.
We may request additional information where reasonably necessary to understand how the damage occurred.
Defective Products
If a product does not function in the manner reasonably described for that product, contact customer service with information explaining the issue.
After confirmation, we will provide an appropriate solution according to the circumstances.
Incorrect Products
If a customer receives a product different from the product ordered, we will review the fulfillment records and available evidence.
Once confirmed, a suitable resolution may include:
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replacement;
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refund;
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approved return;
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or another appropriate solution.
Materially Misdescribed Products
If the item received is materially different from the product description shown at the time of ordering, please contact support.
Minor differences caused by screen settings, photography lighting, material texture, or normal manufacturing tolerance are not automatically considered material differences.
Responsibility for Return Transportation
For ordinary preference-based returns, the customer is generally responsible for return transportation.
For a confirmed damaged, defective, incorrect, or materially misdescribed item supplied through our fulfillment process, we will not require the customer to bear additional return transportation costs resulting from that confirmed issue.
Missing Components
If an included component is missing, contact us before returning the entire item.
Depending on the situation, we may be able to provide:
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the missing component;
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a replacement item;
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a refund;
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or another suitable solution.
Return Inspection
When a returned product arrives at the designated facility, it may be inspected to confirm:
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product identity;
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product condition;
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included components;
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and consistency with the approved return request.
Normal packaging wear alone will not automatically invalidate an otherwise eligible return.
Refund Approval
Once the return has been received and reviewed, we will inform the customer of the result.
Approved refunds normally complete within 7–10 business days.
Refund Timing
The 7–10 business day period begins after the refund has been approved.
External processing systems may occasionally affect when the final amount becomes visible.
If more than 10 business days have passed after confirmation of approval, contact:
Cancellation Before Dispatch
Customers who wish to cancel an order should contact us as soon as possible.
We will make reasonable efforts to cancel an order before it enters dispatch.
Cancellation cannot be guaranteed after warehouse preparation or carrier transfer has progressed too far to stop the shipment.
We do not impose an unreasonable cancellation penalty simply because a customer requested cancellation.
When Cancellation Is No Longer Possible
If an order cannot be stopped before dispatch, an eligible product may still be returned after delivery according to this policy.
Fair Treatment
Our return process is intended to distinguish between:
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ordinary customer preference changes;
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genuine product problems;
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fulfillment mistakes;
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and issues caused after delivery.
Confirmed business or fulfillment errors will not be handled by transferring unreasonable responsibility to the customer.